Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are expected to ship within 2-3 business days, excluding weekends and holidays. Processing time is separate from the shipping carrier’s transit time.

Processing may take longer during product launches, holidays, or periods of high order volume. Any different processing timeframe for a preorder, made-to-order item, or special release will be disclosed on the applicable product page.

SHIPPING DESTINATIONS

VOÐE currently ships within the United States. We do not currently offer international shipping.

SHIPPING RATES

Standard shipping is $9.99 for U.S. orders under $88.

Free standard shipping is available for U.S. orders of $88 or more, as calculated at checkout.

USPS Priority Mail may also be available at a carrier-calculated rate. The final shipping charge and available shipping methods will be displayed at checkout.

DELIVERY ESTIMATES

Standard shipping generally has an estimated transit time of 3–5 business days after the package is accepted by the shipping carrier.

Any delivery date shown at checkout is an estimate and is not guaranteed. Carrier delays, severe weather, holidays, and other circumstances may affect delivery.

SHIPPING DELAYS

If VOÐE cannot ship your order within the stated processing timeframe, we will notify you and provide a revised shipping date. You may accept the delay or cancel the affected unshipped items for a full refund to your original payment method.

This delayed-shipment cancellation right is separate from our store-credit-only policy for eligible merchandise that has already been shipped and returned.

TRACKING

When your order ships, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 48 hours to appear after the carrier receives the package.

ORDER CHANGES AND CANCELLATIONS

Ordinary cancellation requests must be submitted within 15 minutes of placing the order and are subject to review and approval. Submitting a request does not guarantee that an order can be canceled.

This 15-minute window does not limit any right to cancel an unshipped delayed order when required by applicable law.

Please review your shipping address carefully before placing your order. If you notice an error, contact us immediately at info@wearvode.com. Once an order has been processed or shipped, we may be unable to change the address.

INCORRECT ADDRESSES AND RETURNED PACKAGES

Customers are responsible for providing a complete and accurate shipping address. If a package is returned to VOÐE because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, an additional shipping charge may be required before the order is sent again.

LOST OR DELAYED PACKAGES

If your tracking has not updated or your package is significantly delayed, contact us at info@wearvode.com with your order number. VOÐE will review the situation and assist with any available carrier inquiry.

If tracking shows that a package was delivered but you cannot locate it, please check with members of your household, neighbors, and the carrier, and then contact us promptly.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact info@wearvode.com promptly with your order number and clear photographs.

Once the issue is verified, VOÐE will provide a prepaid return label or another appropriate resolution in accordance with our Return and Refund Policy.

CONTACT

For shipping questions, contact us at info@wearvode.com.